Not too long ago I was informed that I had a crew that was “deficient” in a subject matter. I was taken by surprise with this. But then again I wasn’t. That might make sense to you if you know me, or it might not.
Anyways…over the years I have honed in on the skill of finding out all sides of a story before popping off at the mouth.
Note I said “honed in”….not “mastered”. Ha! I’ve lost my shit and been wrong. I’ve eaten several “I apologize” in my time. I’ve probably apologized more for crap I didn’t do than anything else. But that’s the game. (That’s another blog for after retirement…when I can unleash. Hahaha!)
So I’m told how they don’t know basic information. How not knowing this information could get people killed. A couple of examples were given that made it sound like the “defiency” in this one crew could have killed us all…. although the crew had no part in the decision making of either example. I did.
I read it, and stored it for a later day. Why? When you engage in your employees, you get to know them, and you pay attention to how they act in certain situations, you can usually grasp whether accusations are true, somewhat true/somewhat false, or false. I already had a sense of what was true and what was false.
When dealing with complaints, be sure and take in all factors for BOTH the accused and the accuser….who, what, where, when, how, why. In this case I did just that. And I then felt the need to roll my eyes. (Saying that will probably get me a write up….or I’ll have to apologize. Hahaha! You know as well as I do that people will read this and twist it.)
I finally got around to speaking with my crew. It was a basic training session to go over stuff that we rarely deal with. My guys were rusty. They admit that. That’s a truth.
Another truth while I mentioned it… They were no where near as rusty as their boss’s boss…aka ME. Hell, when I read what they had been asked I couldn’t have rattle the answers off either. And don’t even ask me what I thought the piece of equipment they were referring to was used for…..
The issue boiled down to this…..when he was asked a question he couldn’t remember right off the bat. Didn’t rattle anything off fast enough. Didn’t have information memorized that we get from a resource we carry all the time….a reference book.
So what happens next? The instructor immediately acts like an asshole about it…in front of everyone. Well, when you pop off like an asshole, chances are the person you are belittling in front of other people will immediately shut you out.
Whether they pop back off at you, they decide to walk off, they get upset, they report your behavior, or they just shut down and don’t talk anymore, they are shutting you and your “instruction”, your “knowledge”, your “authority” out.
And that’s what happened.
Approach is everything. Lack of tact and too much ego aren’t skills I ever remember hearing about being effective. Especially not in this day and age.
You just look like an egotistical asshole. And once that happens, it is hard to get your credibility back. I speak from experience. I’ve been that asshole.